Cruise Medical Assistance

At SV Assistance, we have established a robust medical network across all major ports in Greece, ensuring that both passengers and crew members aboard cruise ships receive high-quality healthcare services. Our rapid-response capabilities and extensive partnerships guarantee that every medical need is met with speed, efficiency, and care.
We work closely with insurance companies to provide seamless coverage for insured passengers and crew members, handling all claims and ensuring a smooth reimbursement process.

Our specialized services cover both emergency and routine medical needs, offering full support for cruise lines, passengers, and crew members during their time in Greece. Our services include:

• 24/7 Emergency Call Center: Immediate response to medical emergencies, ensuring timely intervention and support.
• Patient Navigation: Guidance through every step of the healthcare journey, from initial consultation to recovery.
• Outpatient Medical Services: Arranging consultations, diagnostics, lab tests, dental care, and more.
• Inpatient Medical Services: Coordinating hospital admissions, surgeries, and day care treatments for both passengers and crew.
• Second Medical Opinion: Access to expert consultations for critical medical decisions.
• Comprehensive Medical Reports: Detailed documentation of diagnosis, treatment, and outcomes, ensuring transparency and ease of claims handling.
• Interpreter Services: Multilingual support to facilitate clear communication between medical staff and non-Greek speaking patients.
• Medical Escort Services: Professional medical personnel to accompany patients during transportation, ensuring safety and continuity of care.
• Nursing Services: Skilled nursing care provided to patients, either onboard or onshore.
• Medical Evacuation & Repatriation: Efficient coordination of medical transportation, ensuring swift and safe transfers to appropriate healthcare facilities or home countries.
• Pre-Employment Medical Examination (PEME) Test: Comprehensive testing for crew members, ensuring they meet fitness standards for employment.
• Case Management: Oversight of every medical case, from initial assessment to final discharge, ensuring optimal outcomes and client satisfaction.
• Cost Containment: Strong focus on cost-effective solutions, ensuring high-quality care without unnecessary expenses.

• Strategic Port Coverage: With our network of providers across all major Greek ports, we guarantee rapid medical intervention whenever and wherever it’s needed.
• Trusted by Insurance Companies: Our close collaboration with insurance providers ensures that all healthcare services are smoothly integrated into existing policies, with a strong focus on claims management and cost control.
• Comprehensive Healthcare Solutions: From outpatient consultations to complex surgeries, SV Assistance delivers an all-encompassing range of medical services, ensuring your passengers and crew receive exceptional care.
• Seamless Patient Experience: We handle everything from navigation through medical services to claims back and cost containment, providing a stress-free experience for both the cruise company and the patient.

Partnering with SV Assistance ensures that your passengers and crew members receive top-tier medical care at every port in Greece, backed by efficient service, transparent reporting, and cost-effective solutions.